Refund Policy for Crust & Crumble Pizzeria
Last updated: April 10, 2023
At Crust & Crumble Pizzeria, customer satisfaction is our top priority. Our refund policy, as described below, is designed to ensure that your experience with us is seamless and enjoyable from order to delivery. Please read the following terms to understand how refunds are handled at our pizzeria.
Cancellation and Refunds
If you wish to cancel your order, please do so within 10 minutes of placing the order by contacting us at +44 20 7946 0958. If we are able to cancel your order before it has been prepared, we will issue a full refund to your original payment method. Refunds typically take 5-10 business days to reflect on your account statement, depending on your bank or card issuer.
Wrong or Unsatisfactory Order
If you receive a wrong or unsatisfactory order, please contact us within 2 hours of receipt at +44 20 7946 0958. We may request photographic evidence of the issue. If confirmed, we will provide you the choice of a replacement at our expense or a refund of the purchase price for the item(s) in question. Refunds will be credited to your original method of payment within 5-10 business days.
Non-Delivery or Late Delivery
In the case of non-delivery or delivery that exceeds the estimated time by 30 minutes or more, please contact us at +44 20 7946 0958. Depending on the circumstances, we will offer a refund, credit towards your next purchase, or redelivery at no additional cost.
Product Condition
All our products are prepared fresh and subjected to quality control before leaving our premises located at 43 Bedford Street, Westminster, London, United Kingdom. In the unlikely event of dissatisfaction due to the product's condition (e.g., undercooked or not as described), contact us within 2 hours of your purchase, and we will address your concerns following the same process as for wrong or unsatisfactory orders.
Gift Cards and Promotional Offers
Gift cards and promotional offers cannot be refunded once purchased or applied to an order. However, if there is a problem with your order and a refund is approved, we will refund the actual monetary portion of your payment, excluding any value derived from gift cards or offers.
Amendments to Refund Policy
We may update this refund policy from time to time in order to reflect changes to our services or for other operational, legal, or regulatory reasons. The latest version will always be available on our website at mealshuttle.sbs.
Contact Us
For more assistance or to request a refund, please get in touch with us at +44 20 7946 0958 or visit us in person at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Our staff will be happy to guide you through the process and answer any questions you might have.
Note:
This Refund Policy applies to purchases made directly through Crust & Crumble Pizzeria and is not applicable to third-party services or platforms. Please consult the respective third-party policies in those instances.
Transactions are processed in £. Delivery locations are limited to areas within reasonable proximity of our address at 43 Bedford Street, Westminster, London, United Kingdom.